OPERATIONAL EXCELLENCE

The appearance of new market players, the increasing necessity for improved margins and prices, summed to an increasing demand for personalized services generate new challenges for a company’s operational models.

At Advantis, we support operational model transformations to impact customer experience and ensure an efficient operation that enables organizations to respond appropriately and efficiently to new operational challenges.

Our operational excellence services are composed by:

Customer experience
Assessment, review, and redesign of processes
Redesign of customer service models
Support unit increase in efficiency
Operational models’ definition and optimization
Supplier strategy development